Wednesday, July 23, 2014

Streaming Support

Listening on your computer

Before you do anything, and if you are having any problems, please update your computers operating system with any updates available.  Also, update your browser and Adobe Flash to the latest versions.  This solves 99% of problems with streaming.  In some rare cases, you might need to disable your popup blocker in order to see our Streaming Player.
What does my computer need in order to listen to 88.7 The Cross online?
Windows Users: (Windows 7/8, Vista or XP)
Mac Users: (Mac OS X v10.3.9, 10.4 and later)
You can find a list of popular Icecast streaming players for your Windows PC by clicking here.

Listening on your mobile device

iPhone:
You can download the latest version of the official 88.7 The Cross iPhone App for iPhone, iPad, and iPod by clicking here and downloading it from the iTunes App Store.  Search for it in the App Store, and search for 88.7 The Cross.  (Please rate the App for us, so we can view your feedback and better the way we stream for you.  Thanks!)
Android:
You can download the 88.7 The Cross iPhone App for Droid by clicking here and downloading it from the Google Play Store.  (Please rate the App for us, so we can view your feedback and better the way we stream for you.  Thanks!)
Blackberry:
Visit BlackBerry World’s App Store and download the TuneIn App, by clicking here.  Once installed, simply search for 88.7 The Cross and add it to your favorites.  (Please rate the App for us, so we can view your feedback and better the way we stream for you.  Thanks!)
Windows Mobile:
Alternatively, you may stream on Windows Mobile devices, using Windows Media and Icecast streams. Windows Media streams are also playable using the built in Windows Media player. To listen to Icecast streams you will need to install a MP3 player application like ‘winamp’.
URL to connect to a Windows Media stream using Windows Media Player:
http://streamdb4web.securenetsystems.net/v5/KBMQ
Example URL to connect to a Icecast stream using ‘Winamp’ player:
http://ServerName:Port
The TuneIn App is made for most every device available, and 88.7 The Cross suggests this App, if you are unable to use our official App for iPhone or Android mobile devices.  You can see all the devices available for TuneIn by clicking here.

Troubleshoooting Windows Media Player on your desktop computer, if you do not use our streaming player.


The Player status message says ‘Ready’
  1. UDP is checked under Network Settings in your media player. Try the following:
  • Open Windows Media Player and select “Tools”, then “Options”.
  • Select the “Network” tab.
  • Uncheck UDP under “Streaming protocols”.
  • Click “Apply” and close the player.
  • Try listening to the station again
  1. The station is not streaming
  2. The stream is being blocked by your Firewall software or hardware
  3. The codecs for your Windows Media Player have expired. Please go to the following site to download the latest codecs:

I am using Windows and the Firefox web browser. I keep getting the error “Plug-in could not be found.”
Firefox does not automatically recognize the Windows Media Player plug-in. Please go to http://port25.technet.com/pages/windows-media-player-firefox-plugin-download.aspx to download and install the Windows Media Player Plug-in for Firefox.

The audio or video buffers every few minutes and drops out sometimes.
If you are using a dial-up modem to connect to the Internet, audio buffering or audio dropout may sometimes occur. Please also try not to browse the Internet or download big files while you are streaming.

I can see that the stream is playing, but I hear no sound.
You may not hear the audio or see the video component of a stream because the user’s security level prevents the Windows Media Player from downloading the appropriate codecs. If the user’s security level is set to High (the default for Windows 95), the user is unaware that Windows Media Player was unable to download a required codec. The security level is set using Internet Explorer’s Internet Options even if another browser, such as Netscape Navigator, is being used. Reducing the Internet Explorer security level to Medium permits Windows Media Player to download the appropriate codecs.

Firewalls
A user may not hear the audio or see the video component of a stream because the user’s security level prevents the Windows Media Player from downloading the appropriate codecs. If the user’s security level is set to High (the default for Windows 95), the user is unaware that Windows Media Player was unable to download a required codec. The security level is set using Internet Explorer’s Internet Options even if another browser, such as Netscape Navigator, is being used. Reducing the Internet Explorer security level to Medium permits Windows Media Player to download the appropriate codecs.

Other Resources for Help
Windows Media Player: Connection Problems and additional FAQs.
Important Information:  Even if you have tried all these troubleshooting measures, it is still possible that there is a local network issue that creates connection problems for you while others can listen perfectly. The company you obtain your Internet signal from could have installed a new piece of equipment, implemented a firewall, or a router could be updating its IP table and it takes up to 24 hours to complete. Check with your Internet Service Provider or local computer technician for additional information about your streaming trouble.
PLEASE NOTE: Microsoft will no longer support WindowsXP, so you might have problems with this operating system that we simply cannot help you with. For more on Microsoft’s departure from WindowsXP, you can read their official statement here.
 

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